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Terms & returns
What you can expect from us, and what we ask in return. Short, because it should be.
Last updated: 9 August 2026
Aven is a shop based in Akbeh, Zgharta, Lebanon. Ordering from this site means you accept what is written here.
Prices
All prices are in US dollars and include any tax due. The price you see at checkout is the price you pay — the total is calculated by our server, not in your browser, so what is quoted is what the courier will ask for.
We may change prices at any time, but never after you have placed an order.
Ordering
Placing an order is an offer to buy. The order is accepted once we confirm it on screen and reserve the stock. If a piece turns out to be unavailable we will contact you and cancel that line — you pay nothing for it.
We may refuse or cancel an order where there has been an obvious pricing error, we cannot deliver to the address given, or we have reason to think the order is not genuine.
Delivery
- $4 flat on every order, whatever the size
- We deliver within Lebanon
- Typically 1–3 working days; we call before arriving
- Someone must be present to receive the parcel and pay the courier
If nobody is available the courier will try again. After two failed attempts the order is returned to us and cancelled.
Payment
Cash on delivery only. You pay the courier in full when the parcel arrives. We do not take cards, and this site never asks for card details — if any page ever appears to, it is not us.
Returns — 7 days
Change your mind within 7 days of receiving your order and we will refund it. The piece must be:
- Unworn and unused
- In its original packaging, with any tags still attached
- In the condition it arrived in
Message us at info@aven961.com or +961 70 930 309 to arrange it. We refund the price of the goods in cash once we have the item back and have checked it. The original $4 delivery charge is not refunded unless the item was faulty or we sent the wrong thing.
Return postage is yours to cover, unless the item was faulty, damaged on arrival, or not what you ordered — in which case we cover it.
Warranty — 1 month
Every piece carries a one-month warranty from the day it arrives, covering manufacturing faults: stitching that comes apart, hardware that fails, a movement that stops.
It does not cover:
- Normal wear — scratches, patina, a strap softening with use
- Damage from an accident, misuse, or water beyond the stated resistance
- Anything altered or repaired by someone else
If something fails within the month, contact us and we will repair it, replace it, or refund it — whichever suits the situation best.
Cancelling an order
Before it ships, tell us and we will cancel it, no questions. Once it is with the courier you can still refuse the delivery, and it comes back to us.
Accuracy
We describe every piece as carefully as we can and photograph it honestly. Colours can differ slightly between screens. If what arrives is not what the page described, that is on us — see returns above.
Your account
Keep your sign-in details to yourself. Tell us if you think someone else has access. We may close an account that is used to abuse the shop or its staff.
Liability
We are responsible for delivering what you ordered, in the condition described. We are not responsible for losses beyond that — for example, time lost waiting for a delivery. Nothing here removes rights the law gives you as a consumer.
Which law applies
These terms are governed by the laws of Lebanon, and any dispute goes to the courts of Zgharta. We would much rather sort it out over the phone.
Getting hold of us
info@aven961.com ·
+961 70 930 309
Monday to Friday 9am–5pm, Saturday 10am–3pm.